VERY RETURNS POLICY

Our 15 Day Approval Guarantee

We will refund most goods provided they are returned to us within 15 calendar days of receipt complete, unused, in their original packaging and with any security tags intact. The Approval Guarantee does not apply to some goods or may only apply if certain conditions are met. Such goods are identified on the product page and any applicable conditions are set out there. 

If you return goods outside the scope of the Approval Guarantee and have not exercised your legal right to cancel (explained below) we reserve the right to either:

• return the goods to you at your cost or
• accept the return of the goods subject to us making a deduction from the refund to reflect any loss in value arising from your handling of the goods and to us applying a charge to cover our processing costs.

When packaging up your return, please make sure you include all parts in the parcel including your filled out advice note and for the environment where possible try using the packaging we sent you.

In order to make an exchange or return, you need:

1. Send the parcel to the address: street Pedro 111 El Grande 24, Valencia, Spain.

2. Email us at tienda.bchs@gmail.com: Name and surname, phone number, reason for exchange / return, parcel number.

Shipping costs are paid by the client.

If you have any questions, you can contact the Quality Manager by email: tienda.bchs@gmail.com